Privacy Policy

Chess Insight ("Chess Insight," "we," "us," or "our") operates an AI-assisted chess coaching and analytics platform available at chessinsight.in (the "Service").

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights available to users regarding their personal information.

This Privacy Policy should be read together with our Terms & Conditions. Capitalized terms not defined in this Policy have the meanings assigned to them in the Terms & Conditions.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use the Service, we may collect the following types of information.

Account Information

Information provided during registration and account management, including:

• Name
• Email address
• Phone number
• Academy or organization name
• User role and permissions
• Password hashes
• Authentication and security tokens

Academy and Player Information

Information managed by academies and coaches, including:

• Player names
• Academy roster information
• Batch or class assignments
• Coach assignments
• Internal academy identifiers
• Training group information

Linked Chess Platform Information

Information associated with connected chess platforms, including:

• Chess.com usernames
• Lichess usernames
• Publicly available or authorized game records retrieved from linked accounts

Game and Analysis Data

Information synchronized or generated through the Service, including:

• PGNs and move histories
• Opening classifications
• Engine evaluations
• Mistake and blunder classifications
• Accuracy metrics
• Performance statistics
• Training recommendations
• AI-generated summaries and coaching insights
• Dashboard reports and analytics

Subscription and Billing Information

Information related to subscriptions and payments, including:

• Subscription plans
• Billing status
• Transaction references
• Invoices
• Payment history

Chess Insight does not store full payment card numbers on its own servers.

Technical and Usage Information

Information automatically collected when using the Service, including:

• IP addresses
• Browser type and version
• Device information
• Operating system information
• Session logs
• Error logs
• Feature usage metrics
• Synchronization activity
• Security and audit logs

Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to maintain authentication, remember preferences, improve functionality, and understand how the Service is used.

We do not intentionally collect sensitive personal information such as health information, biometric information, racial or ethnic origin, religious beliefs, or similar special categories of data. Users should not submit such information through the Service.

We use information to:

• Provide, operate, maintain, and improve the Service.
• Synchronize games from supported chess platforms.
• Generate analysis, reports, dashboards, and AI-assisted insights.
• Authenticate users and maintain account security.
• Process subscriptions, billing, and payments.
• Provide customer support and respond to inquiries.
• Monitor performance, reliability, and service quality.
• Detect fraud, abuse, unauthorized activity, and security threats.
• Enforce our Terms & Conditions.
• Develop new features and product improvements.
• Communicate service updates, operational notices, and account-related information.
• Comply with legal and regulatory obligations.

We process information as necessary to provide the Service, improve platform functionality and security, comply with legal requirements, and, where required, based on user consent.

We do not sell, rent, or trade personal information to advertisers or third parties for marketing purposes.

We may share information only as necessary to operate, maintain, secure, and improve the Service.

Chess Platform Integrations

When users connect supported chess platforms, we may retrieve publicly available or authorized game information from providers such as Chess.com and Lichess in order to synchronize games, generate analysis, and provide coaching insights.

Payment Processors

Subscription payments are processed through third-party payment providers. These providers receive information necessary to process transactions and manage billing. Chess Insight does not store full payment card numbers on its own servers.

Cloud Infrastructure Providers

We use cloud service providers, including Google Cloud Platform and Firebase, to host databases, applications, backups, and related infrastructure required to operate the Service.

AI and Analysis Providers

Certain analysis, reporting, and AI-assisted features may require information to be processed by carefully selected technology providers operating under contractual confidentiality and security obligations.

Analytics and Communication Providers

We may use analytics, monitoring, customer support, and communication tools to understand product usage, improve service quality, deliver account notifications, and provide customer support.

Legal Requirements

We may disclose information where required by law, court order, legal process, regulatory request, or where necessary to protect the rights, safety, security, or property of Chess Insight, our users, or others.

All third-party providers process information according to their own privacy policies and applicable contractual obligations. We take reasonable measures to work with providers that maintain appropriate security and privacy standards.

Chess Insight stores information using secure cloud infrastructure, including services provided by Google Cloud Platform and Firebase.

Data may be stored and processed in data centers selected for reliability, performance, security, and business continuity.

Access to personal information is restricted to authorized personnel, systems, and service providers that require access to perform legitimate operational functions.

We retain personal information only for as long as reasonably necessary to:

• Provide the Service.
• Maintain account functionality.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
• Maintain security records.
• Support legitimate business operations.

Upon account closure, certain information may be retained where necessary for legal, accounting, auditing, fraud prevention, backup, security, or compliance purposes.

Where appropriate, information may be deleted, anonymized, or aggregated so that it can no longer reasonably identify an individual.

We implement administrative, technical, and organizational safeguards designed to protect personal information, including:

• Encryption of data in transit.
• Authentication and access controls.
• Role-based permissions.
• Security monitoring and logging.
• Infrastructure security controls.

While we take reasonable measures to protect information, no method of transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If you believe your account or information has been compromised, please contact us immediately at support@chessinsight.in.

We use cookies and similar technologies to:

• Keep users signed in.
• Maintain secure sessions.
• Remember preferences.
• Analyze platform usage.
• Improve performance and functionality.

Users may manage cookie preferences through browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Service.

Chess Insight is designed primarily for academies, coaches, and organizations that manage chess training and player development.

We do not knowingly collect personal information directly from children under the age of 13, or the minimum age required by applicable law, without appropriate authorization from a parent, guardian, academy, or other authorized representative.

Academies and coaches are responsible for obtaining any permissions or consents required before providing information relating to minor players through the Service.

If you believe personal information has been provided without appropriate authorization, please contact us at support@chessinsight.in so we can investigate and take appropriate action.

Information may be stored and processed in India and other countries where our service providers operate.

We take reasonable contractual, technical, and organizational measures to protect information during storage, processing, and transfer.

Depending on your location and applicable law, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information.
• Restrict certain processing activities.
• Object to certain processing activities.
• Request portability of personal information.
• Withdraw consent where processing is based on consent.

To exercise applicable rights, contact us at support@chessinsight.in.

We may request additional information to verify your identity before responding to certain requests.

Players whose information is managed through an academy should generally contact their academy administrator first. Where legally permitted, Chess Insight will assist in facilitating such requests.

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices.

Updated versions will be published on this page together with the revised "Last updated" date.

For material changes, we may also provide notice through email, account notifications, or other reasonable communication methods.

Your continued use of the Service after updated policies become effective constitutes acceptance of the revised Privacy Policy.

For privacy-related questions, requests, or concerns, please contact:

Email: support@chessinsight.in
Website: chessinsight.in